Warranty validation
The agent verifies coverage, deadlines and evidence against internal policy before approving a case.
Enterprise Custom Agent
Custom Agent
Design and deployment of operational agents 100% tailored to your company's unique processes, guaranteeing maximum precision and zero hallucinations.
Intelligence Engine
Technology Stack
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Google Gemini
ClaudeBounded logic with zero hallucinations
Diagnosis
From processes no software covers to specialist agents
We compare the limitations of standard software with an agent built on top of your own operation.
Current situation / Problem
- Specific operational workflows (warranty validation, contract review) not covered by standard software.
- Fear of inaccurate answers in critical processes.
- Legacy systems impossible to automate.
Awtana Solution
- A specialist agent trained exclusively on your company's internal policy.
- Logic bounded to strict decision nodes to guarantee 100% accuracy.
- Flexible architecture through custom connectors and multimodal AI.
Roadmap
Deployment work phases
A gradual, auditable rollout, with verifiable criteria at the close of each phase.
- Phase 00
Process Discovery & RAG Architecture
Mapping the real workflow, internal policies and source documentation to build the agent's knowledge base.
Process documented and RAG base indexed.
- Phase 01
Custom Logic Development in Sandbox
Building decision nodes, validations and bounded responses in an isolated testing environment.
Logic approved by process owners.
- Phase 02
API Connection with Key Systems
Integration with CRM, ERP and legacy systems through custom connectors and governed credentials.
Reads and writes verified end-to-end.
- Phase 03
Stress Testing & Production Rollout
Validation with edge cases, accuracy measurement and progressive rollout with active monitoring.
Accuracy validated in production with traceability.
Use cases
Where a custom agent delivers the most value
High-volume or high-criticality internal processes that standard software can't reach.
Contract review
Extracts critical clauses, detects deviations from the standard and routes exceptions to the legal team.
Operating on legacy systems
Custom connectors enable reading and writing on platforms without a modern API or native integrations.
Multimodal internal processes
Interprets documents, images and spreadsheets to execute high-volume operational tasks.
Investment Model: Setup Fee (design and deployment) + Monthly Retainer (maintenance, tokens and monitoring).