Evolution of Chatbots and Virtual Assistants
A journey through the evolution of conversational assistants to modern agents. Explains what changes for service and sales operations.
Published on September 17, 2024
Evolution of Chatbots and Virtual Assistants
Executive summary
Analyzes the shift from rule-based bots to language model-powered agents, with application examples in customer service, lead qualification, and internal support. Includes design criteria, risk management, and metrics.
Key takeaways
- Differences between rule-based bots and AI agents
- Use cases in customer service and lead qualification
- Guardrails and response quality control
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