Process automation applied to customer experience, with a focus on the fintech industry.
An overview of how process automation reduces response times, eliminates repetitive tasks, and enhances customer experience in the fintech industry. Includes examples of service workflows, escalation rules, and traceability of each interaction within the CRM.
Block 1
Service friction points
Assessment of manual processes.
Block 2
Automated workflows
Design of rules, escalation, and traceability.
Block 3
Impact on experience
Satisfaction metrics and response times.
Equipo Awtana
Automation and Service Specialists
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