Awtana
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How to Start Your Customer Support Strategy with Artificial Intelligence

First steps to incorporate AI into support: coverage, response quality, and human-in-the-loop control.

Date
August 17, 2023
Duration
40 minutes
Speakers
1
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About this session

A beginner's guide to introducing artificial intelligence into customer support: which inquiries to automate first, how to power the knowledge base, how to define escalation rules to human agents, and which metrics to track to ensure service quality does not degrade.

What you'll get

  • FAQ coverage with AI
  • Clear escalation rules to human agents
  • Service quality metrics

Event agenda

  1. Block 1

    Initial Use Cases

    Which inquiries to automate first.

  2. Block 2

    Knowledge Base

    How to structure content for reliable responses.

  3. Block 3

    Human Handoff

    Escalation rules and quality control.

Speakers

  • EA

    Equipo Awtana

    Customer Service and AI Agent Specialists

Available soon

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