Key Customer Service KPIs and How HubSpot Optimizes Performance
The key indicators for managing a support department with measurable standards. Demonstrates how to track them using HubSpot Service Hub.
Published on July 25, 2025
Key Customer Service KPIs and How HubSpot Optimizes Performance
Executive summary
Covers volume, time, and satisfaction metrics, along with their operational definitions and the necessary CRM setup. Includes recommendations for SLAs, ticket prioritization, and reports for service committees.
Key takeaways
- Time, volume, and satisfaction KPIs explained
- SLA and support queue configuration
- Dashboards for service committees
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