Awtana
EPISODE 13CRM39 minutesMarch 25, 2025

How Businesses Transform with AI and a Solid CRM

Special edition with Scarlett, who shares the experience of implementing HubSpot at Forus: the issues that prompted the decision, how sales processes were organized, the resistance encountered, and what changed across operations after adopting the CRM.

Episode notes

  • Guest background and starting point of the analyzed case.
  • Concrete decisions that transformed operations and why.
  • Common mistakes when executing the initiative without an established process.
  • Metrics used to validate business impact.
  • Recommendations for applying this in a LATAM B2B company.
CRMHubSpotDigital transformation

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