Awtana
EPISODE 02CRM38 minutesOctober 8, 2024

Improve Customer Relationships and Reduce Costs with Technology

We spoke with Carolina about what it takes to achieve a real digital transformation: the challenges that do not appear in a CRM implementation plan, the weight of organizational culture, and the role of leadership in sustaining change beyond launch.

Episode notes

  • Guest background and starting point of the analyzed case.
  • Concrete decisions that transformed operations and why.
  • Common mistakes when executing the initiative without a prior process.
  • Metrics used to validate business impact.
  • Recommendations for applying this in a LATAM B2B company.
CRMDigital transformationLeadership

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